Alaninau Shipping Policy: Reliable Delivery for Your Wellness Journey

At Alaninau, we know your wellness routine doesn’t wait—whether you’re eager to unbox a new yoga mat for tomorrow’s class or need a protein shaker for your gym bag this week, we’re committed to getting your fitness and wellness products to you quickly, safely, and with full transparency. Below is everything you need to know about our shipping process, so you can plan your next wellness step with confidence.

1. Shipping Destinations

We currently offer shipping to all 50 states in the United States (including Alaska, Hawaii, and U.S. territories like Puerto Rico and Guam) and select international locations. To confirm if we ship to your area:

  • Enter your shipping address during checkout on our website (www.alaninau.com)—the system will instantly verify eligibility and show available shipping options.
  • For international customers: Please note that some countries have regulations for importing fitness equipment (e.g., weight sets, electronic trackers) or wellness products (e.g., supplements). Alaninau is not responsible for packages held, delayed, or rejected by local customs, nor for any additional fees (such as import duties, taxes, or handling charges) imposed by your government—these costs are the sole responsibility of the customer.

2. Order Processing Time

Before your order ships, we take care to prepare and inspect your products to ensure they arrive in perfect condition (no bent resistance bands, leaky shakers, or damaged yoga mats!). Our standard processing timelines are:

  • Standard Orders: Most orders placed before 1:00 PM UTC (Monday–Friday, excluding U.S. public holidays) are processed the same business day. Orders placed after 1:00 PM UTC, on weekends, or holidays will be processed the next business day.
  • Custom or Bulk Orders: If you’ve ordered personalized items (e.g., a yoga mat with your name) or bulk quantities (e.g., 10+ resistance bands for a fitness class), processing may take 2–3 business days. We’ll send you an email confirmation once your custom order is ready to ship.
  • Backorders: In rare cases where a product is temporarily out of stock (clearly marked on the product page), we’ll notify you via email within 24 hours of your order. Backordered items typically ship within 5–7 business days, and we’ll share regular updates on restock timelines so you know exactly when to expect your package.

3. Shipping Options & Delivery Timelines

Once your order is processed, we offer three shipping options tailored to your wellness needs—whether you need items in a hurry or prefer a budget-friendly choice:

  • Standard Shipping (U.S. Only):
  • Carrier: USPS Ground or UPS SurePost.
  • Delivery Timeline: 3–5 business days for most continental U.S. locations (e.g., California, Texas, New York). For Alaska, Hawaii, and U.S. territories, delivery takes 5–7 business days. This option is ideal for non-urgent items like extra workout clothes or a new water bottle.
  • Expedited Shipping (U.S. Only):
  • Carrier: UPS 2nd Day Air or USPS Priority Mail Express.
  • Delivery Timeline: 2 business days for most U.S. addresses (excludes weekends and holidays). For example, an order shipped on Tuesday via Expedited Shipping will arrive on Thursday—perfect if you need a replacement resistance band before your weekend workout or a protein shaker for an upcoming trip.
  • International Shipping:
  • Carrier: DHL Express or FedEx International Economy.
  • Delivery Timeline: 7–12 business days for most destinations (e.g., Canada, United Kingdom, Australia). Customs processing can add 1–3 extra days (this is outside our control), but we include all necessary documentation to speed up clearance for your fitness gear.

4. Shipping Costs

We believe wellness should be accessible—including affordable shipping. Costs are calculated based on your destination, order weight (e.g., a 10lb dumbbell set vs. a lightweight yoga mat), and shipping option. You’ll see the exact shipping cost before finalizing your order—just add items to your cart, enter your address, and the total (product + shipping) will update automatically. Here are our standard cost guidelines:

  • U.S. Standard Shipping: Free for orders totaling \(45 or more. For orders under \)45, Standard Shipping costs $3.99—no hidden fees.
  • U.S. Expedited Shipping: Costs range from \(9.99 to \)19.99, depending on your location and order weight. For example, an order to a continental U.S. address might cost \(9.99, while shipping a heavy item like a weight bench to Alaska could be \)19.99.
  • International Shipping: Costs start at \(14.99 for lightweight items (e.g., a fitness tracker) and increase with weight. For example, shipping a yoga mat to Canada costs \)14.99, while shipping a set of dumbbells to the EU starts at $24.99. Remember: International orders may incur customs fees, which are paid directly to the carrier upon delivery.

5. Order Tracking

We want you to stay in the loop about your package—no guessing when your new workout gear will arrive. Here’s how tracking works:

  • Tracking Notification: As soon as your order ships, we’ll send an email to the address linked to your Alaninau account. This email includes a unique tracking number and a direct link to the carrier’s website (e.g., UPS.com, USPS.com), where you can see real-time updates like “In Transit,” “Out for Delivery,” or “Delivered.”
  • Track via Your Account: You can also view tracking info anytime by logging into your Alaninau account and navigating to “Order History.” Click on your order number to see the latest shipping status.
  • Delayed Tracking: If you don’t see updates right away, don’t worry—carriers often take 24–48 hours to sync tracking data. If tracking still shows no activity after 48 hours, email our support team for help.

6. Missing, Lost, or Damaged Packages

We take extra care to package your fitness products (e.g., padding for dumbbells, leak-proof wrapping for protein shakers) to prevent damage, but 偶尔 issues happen. Here’s how we resolve them:

  • Missing Packages (Marked as Delivered): If the carrier says your package is “Delivered” but you haven’t received it, first check with neighbors, building managers, or secure drop-off spots (e.g., a mailroom or porch box)—carriers sometimes leave packages in less obvious places. If you still can’t find it, contact us within 3 days of the “Delivered” status. We’ll file a claim with the carrier and send a replacement or issue a full refund (your choice) if the package is confirmed lost.
  • Lost Packages (In Transit): If your package is stuck in “In Transit” for more than 5 business days (Standard Shipping) or 3 business days (Expedited Shipping), reach out to our team. We’ll investigate with the carrier and, if the package is deemed lost, send a new item or refund at no cost to you.
  • Damaged Packages: If your product arrives broken (e.g., a cracked water bottle, a torn yoga mat) or defective, take photos of the damage (including the outer shipping box and inner packaging) and email us within 48 hours of delivery. We’ll send a pre-paid label for you to return the damaged item and ship a replacement immediately—no waiting for carrier claims.

7. Shipping Changes or Cancellations

Need to adjust your order before it ships? Here’s what you can do:

  • Address Changes: We can update your shipping address only if your order hasn’t left our warehouse (usually within 1 business day of processing). Email us at [email protected] with your order number and new address—we’ll confirm the change if possible. Once the order ships, we can’t modify the address (carriers don’t allow this for in-transit packages).
  • Order Cancellations: To cancel an order, email us at [email protected] in the subject line. We can cancel orders for a full refund only if they haven’t shipped. If your order has already left our warehouse, you’ll need to wait for it to arrive and then initiate a return (see our Return Policy for details).

8. Contact Us for Shipping Questions

If you have questions about your order’s status, need help with tracking, or have concerns about a package, our team is here to support your wellness journey. Reach out to us at:

We respond to all shipping-related inquiries within 24 hours and work to resolve issues quickly—because your next workout shouldn’t be delayed by shipping stress.

At Alaninau, every package we send is more than just products—it’s a step toward your healthier self. We’re proud to deliver reliable, affordable shipping so you can focus on what matters most: your wellness. Thank you for choosing Alaninau.