Terms of Purchase for Alaninau

These Terms of Purchase (“Terms”) govern your purchase of wellness and fitness products (“Products”) from Alaninau (“we,” “us,” or “our”) through our website (www.alaninau.com, “the Site”). By placing an order for Products on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable terms and conditions posted on the Site. Please read these Terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 To place an order, you must provide accurate and complete information, including your shipping address, contact details, and payment information. We reserve the right to reject or cancel any order if the information provided is inaccurate, incomplete, or if we suspect fraudulent activity.

1.2 Upon submitting your order, you will receive an automated email acknowledgment confirming that we have received your order (“Order Acknowledgment”). This does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once your order has been processed and accepted, at which point a binding contract between you and Alaninau will be formed.

1.3 All orders are subject to product availability. If a product you ordered is out of stock after we have sent the Order Confirmation, we will notify you promptly via email and issue a full refund for the out-of-stock item.

2. Pricing and Payment

2.1 All product prices displayed on the Site are quoted in United States Dollars (USD) and include applicable taxes (where required by law). Prices are subject to change without prior notice, but we will charge the price displayed at the time you place your order (unless the product is mispriced due to an error, in which case we will notify you and offer a correction or order cancellation).

2.2 We accept major credit cards (e.g., Visa, Mastercard, American Express) and other secure payment methods as indicated on the Site. By providing payment information, you confirm that you are authorized to use the payment method and that the funds are available to cover the total order amount.

2.3 We do not store full credit card details. Payment processing is handled by trusted third-party payment processors, who adhere to industry-standard security protocols to protect your payment information (see our Privacy Policy for more details).

2.4 You are responsible for any additional fees or charges imposed by your financial institution (e.g., currency conversion fees, international transaction fees).

3. Shipping and Delivery

3.1 Global Free Shipping: We offer free standard shipping on all orders worldwide, with no minimum purchase requirement.

3.2 Processing and Shipping Time: Orders are typically processed and shipped within 1–3 business days of receiving the Order Confirmation. Business days exclude weekends and major holidays.

3.3 Delivery Time: After shipment, standard delivery typically takes 6–12 business days to reach most destinations worldwide. Please note that delivery times may be extended due to factors beyond our control, such as customs delays, shipping carrier disruptions, or regional events. We will provide a tracking number via email once your order has shipped, allowing you to monitor the status of your delivery.

3.4 Delivery Responsibility: We are responsible for ensuring your order is shipped correctly, but once the package is in the possession of the shipping carrier, we are not liable for delays, loss, or damage to the package. If you do not receive your order within the estimated delivery time, or if the package is damaged or missing, please contact us at [email protected] with your order number and tracking information, and we will assist you in resolving the issue.

3.5 Customs and Import Duties: For international orders, you may be responsible for paying customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost and are determined by the local customs authority. You must comply with all applicable import laws and regulations of the destination country.

4. Returns and Refunds

4.1 60-Day Return Policy: We want you to be satisfied with your purchase. If you are not happy with a Product, you may return it for a full refund (excluding any original shipping costs, if applicable—though we offer free shipping, this policy applies only to the product price) within 60 days of the delivery date, provided that:

The Product is unused, unopened, and in its original packaging (with all tags, labels, and accessories intact).
You provide a valid proof of purchase (e.g., Order Confirmation email or order number).
Custom or personalized products are not eligible for return, unless they are defective or damaged upon arrival.

4.2 How to Initiate a Return: To start a return, please contact us at [email protected] with your order number, the name of the Product(s) you wish to return, and the reason for the return. We will respond with a return authorization number and instructions on how to ship the Product back to us. You are responsible for the cost of returning the Product to us, unless the return is due to a defective or incorrect item (in which case we will reimburse your return shipping costs).

4.3 Refund Processing: Once we receive and inspect the returned Product (to confirm it meets the return conditions), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution’s processing times.

4.4 Defective or Incorrect Products: If you receive a Product that is defective, damaged, or incorrect (e.g., wrong size, wrong item), please contact us at [email protected] within 7 days of delivery. We will arrange for a free replacement or a full refund, and we will cover the cost of returning the defective/incorrect item to us.

5. Cancellations

5.1 You may cancel an order before it has been shipped by contacting us at [email protected] with your order number. If your order has already been shipped, you will need to follow our return policy (Section 4) once you receive the Product.

5.2 We reserve the right to cancel an order at any time (even after sending the Order Acknowledgment) if:

The Product is out of stock or unavailable.
We suspect fraudulent activity or a violation of these Terms.
The product price was misstated due to an error.
We are unable to ship to your destination (due to legal restrictions or shipping carrier limitations).

If we cancel your order, we will notify you via email and issue a full refund within 5–10 business days.

6. Limitation of Liability

6.1 Alaninau shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of the Products (including, but not limited to, loss of use, loss of profits, or inconvenience). Our total liability to you for any claim related to the Products or these Terms shall not exceed the total amount you paid for the affected Product(s).

6.2 This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with legal obligations (e.g., liability for personal injury caused by a defective Product).

7. Changes to These Terms

7.1 We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of this document and post the updated version on the Site.

7.2 Your continued use of the Site or placement of orders after the changes take effect constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Purchase or your order, please contact us at:

Email: [email protected]

Website: www.alaninau.com