Alaninau Refund Policy: Transparent Support for Your Wellness Journey

At Alaninau, we want you to feel confident in every fitness and wellness product you purchase—whether it’s a yoga mat for your daily practice or a protein powder to fuel your workouts. Our refund policy is designed to be fair, straightforward, and aligned with your needs, ensuring you can shop with peace of mind. Below is everything you need to know about eligibility, processes, and timelines for refunds.

1. Refund Eligibility: What Qualifies for a Refund?

You may request a full refund for any Alaninau product within 60 days of the delivery date, provided the product meets the following criteria:

  • Unused & Unopened Products: Items in their original packaging (e.g., a sealed protein powder container, a yoga mat still in its plastic wrap) with all tags, accessories, and user manuals included. This applies to all products, from fitness trackers to resistance bands.
  • Used but Defective Products: Items that are damaged or malfunctioning due to manufacturing errors (e.g., a leaky protein shaker, a resistance band that snaps during normal use, a fitness tracker that won’t charge). Proof of defect (e.g., photos or a brief description of the issue) may be requested to process the refund.
  • Incorrect or Mismatched Products: Items that do not match your order (e.g., you ordered a size “L” workout shirt but received a “S,” or you requested a “chocolate” protein powder but got “vanilla”). These qualify for a full refund regardless of packaging status.

Products Not Eligible for Refunds

The following items cannot be refunded, unless they are defective:

  • Personalized or Custom Products: Items with custom engravings (e.g., a yoga mat with your name) or made-to-order specifications (e.g., a bulk set of workout gear with custom branding) — these are non-returnable as they are tailored to your unique request.
  • Hygiene-Sensitive Products: Items that come into direct contact with skin and cannot be sanitized (e.g., workout gloves, sweatbands, mouthguards) — for health and safety reasons, these are non-refundable once opened or used.
  • Products Damaged by Misuse: Items damaged due to improper use (e.g., a dumbbell dropped from a height, a supplement container left open and exposed to moisture) — this does not qualify for a refund, as the damage is not a result of manufacturing error.

2. How to Request a Refund: Step-by-Step Process

Requesting a refund is simple—follow these steps to get started:

  1. Initiate the Request: Contact our customer support team via email at [email protected].Include the following details in your email
  • Your full name and order number (found in your order confirmation email).
  • The name and quantity of the product(s) you want to refund.
  • A brief reason for the refund (e.g., “defective protein shaker,” “incorrect size shirt”) and, if applicable, photos of the product (e.g., a photo of the leaky shaker or the mismatched item).
  1. Receive Return Authorization (RA): Our support team will review your request within 24 hours. If approved, we’ll send you a unique RA number and a pre-paid shipping label (global free shipping applies to returns, too—no extra cost to you). The RA number must be clearly marked on the outside of your return package; packages without an RA number may be delayed or rejected.
  2. Ship the Product Back: Pack the product securely (use the original packaging if possible) and attach the pre-paid label. Drop the package off at the designated carrier location (e.g., USPS, DHL) — we recommend keeping a copy of the shipping receipt for tracking purposes.
  3. We Inspect the Product: Once we receive your return (typically 3–5 business days after you ship it), our team will inspect the product to confirm eligibility (e.g., check for defects, verify packaging status). We’ll notify you via email once the inspection is complete.
  4. Refund is Processed: If the inspection confirms eligibility, we’ll initiate your refund within 1 business day. Refunds are issued in United States Dollars (USD) and credited back to your original payment method (e.g., credit card, PayPal).

3. Refund Timelines: When Will You Receive Your Money?

After we initiate your refund, the time it takes to appear in your account depends on your payment method and financial institution:

  • Credit/Debit Cards: 5–10 business days from the date of refund initiation. Most banks process these refunds within a week, but some may take up to 10 days due to internal processing timelines.
  • PayPal: 3–5 business days from the date of refund initiation. PayPal typically processes refunds faster than traditional banks, but it may still take a few days for the funds to become available in your account.
  • Gift Cards or Store Credit: If you opt for store credit instead of a refund to your payment method, the credit will be added to your Alaninau account within 24 hours of inspection approval. Store credit never expires and can be used for any future purchase on our website.

Note: We do not charge restocking fees for any eligible refunds—you’ll receive the full purchase price of the product(s) minus only any applicable taxes (if the tax was already refunded to you by your government).

4. Special Cases: Refunds for Backorders, Canceled Orders, and Missing Packages

Backorders

If you ordered a product that is backordered and you wish to cancel before it ships, you may request a full refund at any time. Simply email [email protected] with your order number and “Backorder Cancellation & Refund” in the subject line—we’ll process the refund within 2 business days, with no questions asked.

Canceled Orders

If you cancel an order before it ships (within 1–3 business days of order confirmation, per our Terms of Purchase), we’ll issue a full refund within 2 business days of cancellation. If you cancel an order after it ships, you’ll need to follow the standard return process once you receive the product (eligible for a full refund within 60 days of delivery).

Missing or Lost Packages

If your package is marked as “delivered” but you haven’t received it, or if it’s declared lost by the carrier (per our Shipping Policy), you may choose between a full refund or a replacement product. To request a refund for a missing/lost package, email [email protected] with your order number and proof of the carrier’s “lost” status (e.g., a screenshot of the tracking page). We’ll process the refund within 2 business days of verifying the issue.

5. Refund Disputes: How We Resolve Issues

If you disagree with a refund denial or have concerns about the status of your refund, please contact our support team at [email protected] with additional details (e.g., more photos of a defective product, proof of delivery for a missing package). Our team will review your case within 48 hours and provide a final decision, along with a clear explanation of the outcome. We strive to resolve all disputes fairly and in line with our policy, prioritizing your satisfaction as a valued customer.

6. Contact Us for Refund Support

If you have questions about our refund policy, need help initiating a refund, or want to check the status of an existing refund, our support team is here to help. Reach out via:

We respond to all refund inquiries within 24 hours and work to resolve issues quickly—because your focus should be on your wellness journey, not waiting for a refund.

At Alaninau, your trust matters. Our refund policy is designed to remove the stress from shopping, so you can try new products and invest in your health with confidence. Thank you for choosing Alaninau—we’re honored to be part of your path to a healthier, stronger you.